30 Day Money-Back Guarantee
The Grace Company strives for excellence in all we do. Any products purchased directly through The Grace Company are backed by our 30 Day Guarantee. This does not extend to purchases made through authorized dealers, who generally have their own return guarantee policy. If you are not satisfied with how your product functions and the support you get to make it function properly, The Grace Company will refund you the price of the product. Under the 30 Day Money-Back Guarantee the customer is responsible for all shipping costs. All products must be returned in new condition or the money-back guarantee is void. Proof of purchase will be required. All Grace Company products are eligible for this guarantee.
All returns require a Return Merchandise Authorization Number, which you should be given upon notification of your return. Please reference this number on your returned item. A restocking fee of up to 25% may apply to used, non-defective returns.
Call The Grace Company for a Return Merchandise Authorization Number: 1-800-264-0644
*The customer is responsible for all shipping costs.
**Grace Products purchased from our dealers are subject to the Dealer’s refund policies. However, with our warranty we stand behind our products warranties, whether purchased direct from us or any of our reputable dealers (see below). We also handle all part replacement and technical support direct. Simply call us toll-free 1 800 264 0644, for technical support and replacement parts needs.
GraceWood INC, is not responsible for any custom, duties, brokerage, taxes, or any other charges that may occur with International shipping